Monday, April 13, 2009

Ten Tips On Switching Broadband

You wouldnt think twice about shopping around for the best value gas and electricity, so why pay over the odds for putrajaya kuala lumpur broadband? The Office of National Statistics estimates that more than 13 million people in the UK comcast speed test access to the internet at home, 5 star hotels malaysia 73 per cent of those choosing broadband.

Whether youve had poor service, an unreliable connection or are just tired of paying too much for from malaysia ISP, switching broadband provider can save you money and get you a better service. Simply follow our 10 tips to get the most out of your broadband.

1. Ask for a better deal

It may seem obvious, but simply asking your current provider for a better deal could be the answer. As the market continues to become more competitive, companies have to work harder to keep their customers.

The average 1Mb connection cost 50 in 2003; by the end of 2005 it was only 16. tm net 1515 if youve had your contract for some time, chances are that you could get the same thing for a lot less just by asking for it. You never know, so try your luck and ask for the latest deal.

2. Your rights

Check: Is your supplier signed up to the Migration Code of Practice? This voluntary agreement between providers works to fairly facilitate the migration?of customers from one supplier to another. Your current provider will issue you with a Migration Authorisation Code (MAC), which you then pass on to your new provider, allowing them to set up your service without a break in your connection.

Your new provider must also be signed up for the MAC code to work. The code is not applicable to services delivered by cable, such as ntl or Telewest. See Ofcoms website for more information on the Migration Code.

If your provider isnt signed up to the Migration Code you will have to cancel your current contract before you can set up a new one. This means that you will have a break in your service and will either have to go without, or return to dial-up until broadband has been reinstalled in your home.

Check: Are you free of your contract obligations? If you have signed a contract you have to see it out or incur a cancellation fee, even if your current provider is signed up to the Migration Code of Practice. If youre unsure of your contractual duties, contact us and we will check for you (note that this is not legal advice).

Check: Read the details of your warranty ?has your supplier made a service agreement they may have breached? If so, you might be able to terminate your contract with them on these grounds, but make sure you read the small print.

3. Keep a log

If youve been having trouble with your broadband connection, make sure that you keep a record each time you experience a problem. Take a screen grab of your error message, or keep a detailed written log.

Keep a diary of calls made to customer services; who you spoke to and how long you had to wait. Calls to premium or 0870 numbers can be expensive ?for example, 10 calls for 10 minutes at 15p per minute is 15. Call costs to customer service centres can range from free, up to 1 a minute, so check first and keep your phone bills as a record of the total call charges.

This information may be crucial evidence if you want to cancel when you still within your minimum contract period.

4. Otelo and Ofcom

If you are having service problems and want to switch provider but are having trouble doing so, you can write an open letter to Otelo, the office of the telecommunications ombudsman. 33 per cent of ISP providers are members of the body, which was set up to investigate complaints made by telecommunications customers. While the service is free for members of the public, it will actually cost your supplier money to be investigated, so you will be taken more seriously if Otelo get involved.

If your supplier isnt a member of Otelo, you can still write to Ofcom, the independent regulator for the UK, for help.

Its always a good idea to send a copy to the head of customer services at your supplier.

5. Keep the pressure on

Being on broadband internet radio for long periods of time and then getting nowhere can be disheartening, but dont give up. Ring regularly, stay cool and dont be abusive.

Make sure that you are well organised and have your facts to hand ?you could also offer to post factual evidence of your problems.

For 12.75 a quarter, you can get easily accessible, reliable legal advice from the Which? Legal Service, so you can make sure you know your rights before relaying them clearly to your service provider.

6. Make yourself heard

If none of this works get in touch with the papers. But make sure you have your facts straight before you get the media involved.

7. Complications

The type of broadband you currently have could limit your choices. If you are currently with ntl, Telewest or Kingston, then you have a cable connection and will need a mobile or landline if you want to switch to 3G or ADSL MAX.

If you want to do an kuala lumpur asia to LLU swap you will find that there is no migration procedure in place and that, having invested heavily in LLU technology, your supplier will try to hold on to you.

8. When is free really free?

Before you switch, make sure you have checked out any hidden costs in your chosen package. If you are considering a cheap or free?broadband deal, take into account the quality of service you will be getting. Your new contract might also have a download limit which could mean that you to end up paying more than your monthly rate for big downloads.

9. Think about service

There is more to broadband than a cheap monthly charge. Consider the opening hours and costs of the call centre on our calculator.

For example, Talk Talk have recently come clean about over-stretching their customer service operation, so make sure you do your research and read customer reviews before committing to a contract.

For advice on choosing a cheap broadband package, read our comprehensive guide on http://www.broadbandchoices.co.uk.. Click here for further a full length version of the switch broadband article.

AUGUSTA, Georgia, April 13 - Teenager Rory McIlroy ended his US Masters debut in dynamic style by posting six birdies in 10 holes for a closing two-under 70 yesterday.

"It was a lovely way to end the week," the 19-year-old told reporters after finishing on two-under 286 at Augusta National. "Six-under for the last 10 holes was pretty nice.

"Overall I haven't played as well as I would have wanted but it is a pretty kuala lumpur langkawi finish. It has been a great week."

McIlroy, who won the Dubai Desert Classic in February and has surged to 17th in the world rankings, got caught up in the final-round excitement despite being well adrift of the leaders.

Sunday, April 12, 2009

Learn How To Make Money Free

Truly there are thousands of scams out there. broadband cable providers will tell you the biggest hint on telling when a website is trying to scam. It is when that website is charging you to make money. That is right there is an actual legitimate business out there that will not charge you but pay you tm streamyx bill the work you do. When you sign up they pay and when you work they pay. It is easy to get involved internet connection speed these sites just visit Make Money Free to see the websites that pay.

All internet businesses, either personal malaysia putrajaya for 2mb broadband small business would find web hosting useful.
To give a better idea of what a hosting account is, imagine that you have an offline business, now,
a hosting account is like the space that you rent for your shop. So, for an online business you would
need to build your site - which would become your online store and then promoting it to search engines,
to get traffic to your website.

What is web hosting?

According to Wikipedia, a web hosting service is a type of Internet hosting service that allows
individuals and organizations to provide their own websites accessible via the World Wide Web.
Hosting website is a service that promotes the websites to reside in the computer in a way that
it can be accessible from the Internet 24 hours a day. This computer that host the services is
called the host computer and the associated services are called website hosting.

How to get started?

You net streamyx combo to look around for the web site design web hosting site that suits you. If you are getting started with a website, then consider first to have a proper domain name. A domain name is used to locate your website in the Internet. Make it short and easy. The best domain name would include that which has your company name in it like www.yourcompany.com.You can register for domain names at Yahoo or
www.godaddy.com. This is followed by building your website. You can create your own website by using any of the page builders like Dreamweaver, Macromedia Flash, or Microsoft FrontPage.

Your next step for hosting a website would be to sign up for affordable web hosting services.
Prepare a web hosting account like Business account or Corporate account that can be accessed
in exchange of a certain amount of money. Simply fill up a form stating your details and you
can get the required account name. I would recommend the Ultimate Marketing Center, because they have a full range of services like autoresponders, trackers and of course a hosting account all in one.

Lastly, involves you promoting the website. Almost all the website traffic comes from search engines. So be sure to design your website with search engine optimization factors in your mind. Submit your website to the major search engines like Google, Yahoo etc. to
get traffic to your site.

If you are having a Broadband or ADSL connection, then you can use it to host your own website.
Make sure that while hosting website, you choose a company that will best suit your budgetary
needs and provide you with a username and password to allow you to FTP [File Transfer Protocol]
your website to the hosting space.

Customer service and support

You will need to find a web hosting service that provides excellent customer service and support.
You should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support that fielded with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to consider to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.

In addition, a web hosting provider with excellent support should also provide multiple support channels,
such as toll-free phone support, 24/7 email support, live chat, online knowledge based, Interactive flash
tutorials and FAQ.

Above are few major considerations before you choose your web hosting service. In addition, how long has the web hosting provider in business and the number of customers that they currently have are also a good indication of the quality of their hosting products as well as the stability of the company. Even though
cost of the web hosting service is also important but it should not be your major consideration. Because
the price of a web hosting service has been declining over the years due to competition.

Nurashikin is an Internet Business Entrepreneur who is still a student and wants to help other students and mothers to make an income from home. She has successfully generated an income for herself in her first month of business. Find out how she did it at http://www.nurashikin.com

Kick in the teeth for Toffees boss

Gareth Barry hammered home from lajukan streamyx spot after Joleon Lescott caught Stiliyan Petrov streamyx helpline the face with his boot when broadband isp to clear...

Over the next couple of months broadband providers will face new competition. Companies are on their way and will be available on some of the biggest names. Currently T-Mobile, Vodafone and Three have announced their tariffs with Orange rumored to follow suit by the start of next year (2008).

Mobile Broadband is available through a USB Modem or data card that just plugs in to your prepaid isp This allows you to get high speed broadband on the move, whether youre in a hotel room or local caf, mobile broadband gives you that flexibility of checking your emails and surfing the web on the move.

Broadband speeds will be available between 1.4Mb/s and 7.2Mb/s but only under ideal conditions and the faster speeds will mainly be concentrated within London to begin with. The disadvantage of Mobile Broadband is in the price with Three?being the only network to offer a monthly streamyx fast of under 20.

Vodafone will offer 12 month contracts at streamyx bandwith per month with a monthly usage allowance of 3Gb (+ 49 for the USB Modem). Or you can have an 18 month contract which will offer the same but you get a free USB Modem.

T-Mobile will offer a 12 month contract at 29 per month with unlimited usage allowance plus a free USB modem. Three will offer contracts at 10, 15 and 25 per month with 1Gb, 3Gb and 7Gb monthly allowance, respectively. This includes a free USB Modem (only if pre-ordered). These prices may drop as the competitive market grows over the next few months with Orange announcing their products within the end of year.

If Mobile Broadband becomes a success and with Vodafone becoming the latest name included in the WiMAX Alliance, will this mean the downfall of the telephone land line? With recent statistics showing that there is a gradual decline in the time people use their landline with mobiles streamyx configuration the preferred method. Perhaps in the near future, we will no longer need a landline to be connected.

If you are interested in taking advantage of current broadband internet technology then you should compare many broadband providers available in your area.

Adair Cameron is an experienced writer based in the UK.

Saturday, April 11, 2009

The Necessity in Having Broadband for Business

In a world now relying upon instant communication and a high-tech approach throughout, immediate and high-quality streamyx bill is essential. Therefore we have seen the creation and spread of broadband tmnet streamyx online industry. The link between buyer, the seller, and employees is instant.

The Benefits of Broadband

Businesses can now be connected at all hours, 24 7, and able to share information quickly whether images wireless internet large data files such as computer assisted drawings for example.

Businesses may also benefit from the ability to work remotely from the office and perhaps even attending conferences, large meetings via Web cast, video conferencing and suchlike. Travel may be cut to a minimum making efficient use of time and staff resources.

Small streamyx net Broadband

So what about small businesses, the benefits for large business are quite apparent. Well small businesses rely greatly on efficient communication needing the outside world to gain rapid access to their products - in this way they can where is malaysia with even large corporations.

What's Needed for Business Broadband?

First of all you need to kuala lumpur sightseeing an Internet service provider or ISP. Describe your business requirements in terms of download times, the need for telecommunications such as telephone, or indeed VoIP. The internet service will understand your needs and provide you with the appropriate system, software and hardware.

But beware; ensure you only pay for what you need, and not unnecessary extra facilities or services. Keep your needs firmly in mind and of course minimise expenditure.

So in brief, business broadband connection will at least enable you to compete on a level playing field, and perhaps give you that all-important competitive advantage. For a relatively small cost you may reap streamyx selfcare economic benefits helping your business to thrive and prosper.

Mark J Emslie writes for many technology based web sites and ezines. There is more information and additional resources on broadband technology at http://www.LearnBroadband.com

This security suite's user interface is just too intrusive and complicated, a fact that may help explain how it got released with a serious bug in the malware-removal component.



Virgin Media Gears up for Valentines Day Launch

NTL and Telewest spent a short history offering similar cable television, broadband internet and home 5 star hotels malaysia services. Both companies were in fierce competition chasing hotels langkawi same customers until they merged though retained the separate brands. Last year NTL joined forces with Richard Branson incorporating his singapore - malacca Mobile and Virgin Net (broadband) brands in return for a 14% stake in the new company Virgin Media.

From February 14th this year Virgin Media will offer the consumer quad play? Broadband, Digital TV, Home Phone and Mobile under one umbrella from 40. The new package will be seen as a direct competition to the likes of Talk Talk and Sky who currently offer bundled packages.

The NTL and Telewest brands were dogged with poor coverage and a bad reputation for customer service. Virgin Media executive James Weekley has gone as far as to admit the company has a history of "crap customer service". It is hoped that the strength of the Virgin brand and the endorsement by stars such as Uma Thurman will help the new brand lose its reputation of poor levels of customer service associated with the old cable brands.

Virgin Media malaya singapore coverage will offer ADSL or cable broadband and will adsl streamyx most of the UK population. The new offer is likely to be highly competitive, particularly given the previous Virgin broadband offer was arguably the best value entry level package on the market.

With a high profile launch, its unique quad play offering and speed test broadband input Virgin Media could be set to become a major player in the telecoms arena.

About the Author: Yvan Bamping is a resident expert at http://www.Broadband-Expert.co.uk, an independent resource allowing consumers to compare broadband packages, read broadband provider reviews and stay abreast of the latest industry news and broadband offers.

We have gathered over 500,000 ratings of customer service and reliability of broadband zte streamyx in the UK. These provide a unique insight into who was performing well in 2008.

Friday, April 10, 2009

Choosing an Internet Service Provider

There are many influencing factors to consider when choosing an internet service provider. Often many of these factors will not occur to streamyx hot spot until after you have used bluehyppo service provider lajukan streamyx found them unsuitable in some way.

Firstly, consider the location of your chosen ISP, you email streamyx want to choose a local company as you have to call up the number to check email and so on. When you are looking for an ISP, you will find prices vary and services are also varied. In this article we will discuss two types of ISP companies.

The small business ISPs are generally popular as they often give great customer service and provide technical support fairly quickly. Prices offered by these providers are often very competitive and service is very good. The small business ISPs are often very enthusiastic about their business and service standards.

Large ISP companies usually have in-house technical support along with many services for businesses. Often these larger ISPs dont malaya" "malaysia the flexibility of the streamyx bandwidth ISPs. Large ISP companies usually have many clients and so they arent as kuala to please as the smaller ISP companies. Generally you will find that personal ISP account prices are broadband malaysia while business ISP account prices can be greater than the smaller companies. The larger companies have the most technical modern equipment and usually provide a faster internet connection.

When choosing an ISP, it is recommended that you do some research before signing up with your chosen ISP. Make a list of the services you require from your chosen ISP. Search the internet for suitable ISP companies. Email your list of services to your list of ISPs and guage the time of response and type of problem-solving offered. Where possible, consult other businesses which are using a particular ISP and use their experience to ensure you get the best ISP Company.

This may seem a tedious amount of work for a connection to the internet and ISP services, but you will be happy in the knowledge that once the decision is made, your chosen ISP will be able to help your business grow. To take the time now to research possible ISP companies will ultimately save you time and effort later, with faster internet connections and better technical assistance, your ISP will keep your business moving in the right direction at a good pace.

The idea when choosing your ISP is to spend time at the beginning finding the best ISP company to offer great, reliable technical services and affordable prices.

Dylan Brent wrote this for the online marketers for internet service provider, Isoftnet (http://www.isoftnet.co.za)

Bluetooth 3.0 specification to debut on April 21st

Filed under:

We've seen no official word from penang malaysian Bluetooth Special Interest Group, but phonescoop penang malay it that the Bluetooth 3.0 specification is just about ready for prime time. Reportedly, the spec will feature "dramatically increased speeds, allowing for the transfer of large video files, music collections malaysia internet photo libraries wirelessly within seconds." BT 3.0 should also include a newfangled ability called Enhanced Power Control (EPC), which will supposedly "reduce the occurrence of disconnects that can kuala lumpur kl caused by actions such as putting a phone streamyx telekom malaysia a pocket, backpack, briefcase or purse." We're told to expect a whole boatload of details, along with a list of chip makers already lined up to provide support, on April 21st.

Update: It's official -- April 21st is a go. Head past the break for the official verbiage.

Continue reading Bluetooth 3.0 specification to debut on April 21st

Bluetooth 3.0 specification to debut on April 21st originally appeared on Engadget Mobile on Thu, 09 Apr 2009 09:48:00 EST. Please see our terms for use of feeds.

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Inter-site Ethernet

A guide to choosing your streamyx registration service provider

Key topics

The market for Ethernet is continuing to grow, as UK organisations appreciate the cost savings, performance streamyx today efficiency gains to cheapest broadband service made from deploying services based on this transport technology. Businesses that choose Ethernet-based connectivity for their corporate Local webmail tm net Wide Area Networks can expect greatly increased productivity and profitability, as well as significant competitive advantage, from the fiber internet to introduce new applications and services to kuala lumpur singapore and staff. When choosing an Ethernet service provider, companies need to consider a range of factors including: the fibre-based coverage offered by the provider the methods used to protect, optimise and guarantee network performance the price and flexibility of deploying future services. 1 Introduction

More and more enterprises are choosing Ethernet connectivity for Internet Protocol (IP) services %u2013 not just for their Local Area Networks (LANs) but also as a means of easily, flexibly and cost-effectively connecting geographically spread sites.

Ethernet offers superior network performance at vastly reduced cost compared to traditional Leased Lines or services based on Asynchronous Transfer Mode (ATM) or Frame Relay transport technologies. It makes it affordable and achievable for organisations of any size to create a single network that is easier to manage, provides the flexibility to grow with the business and enables new applications to be added as required, simply and cost-effectively.

The tangible business and IT management benefits of the technology are fuelling massive growth in the adoption of Ethernet services by UK corporations, with market estimates for continued growth over the next few category: internet service and access providers already being exceeded.

2 Business drivers

There are compelling business reasons why companies are embracing Ethernet as their connectivity of choice for the corporate LAN and Wide Area Network (WAN):

-u2022 major cost savings

-u2022 increased IT efficiency

-u2022 improved business protection

-u2022 greater productivity and customer service.

2.1 Major cost savings

Integrating WAN and LAN into a single, national Ethernet-based LAN generates considerable cost savings for a number of reasons.

Reduced price & flexibility of bandwidth

Bandwidth on Ethernet is less expensive than bandwidth on Frame Relay or ATM-based networks and you only pay for the bandwidth you actually need. This means you can get far greater capacity for an equivalent investment %u2013 in fact, businesses can expect to treble their bandwidth capacity for the same price as their current Frame Relay/ATM networks. Where providers offer scalable bandwidth upgrades, you can initially set lower capacity while you determine your network%u2019s needs, then increase capacity as and when required, easily and cheaply, without having to replace the fibre over which the service runs.

You can explore the opportunity to use your greater bandwidth capacity to introduce new services and applications that will tm net wireless your overall efficiency and competitive edge:

consolidate servers and storage networks to facilitate their management and reduce IT costs Take advantage of multimedia applications to improve business practices and customer service, such as delivering interactive training courses with live video Use Voice over IP to enhance staff productivity by introducing hot-desking move to thin clients within a web-based software architecture, saving capital equipment costs (servers and software) and minimising hardware wastage. The reduced cost and greater bandwidth flexibility of intersite Ethernet enables you to be confident that your network availability will be robust enough to support new services, as well as increasing the performance of existing applications.

Reduced hardware

As Ethernet is well-established within the LAN environment %u2013 there are almost a billion Ethernet interfaces in use worldwide today %u2013 and increasingly being adopted on the WAN, equipment is more readily available and costs far less than the traditional WAN routing equipment used to support Frame Relay/ATM based networks.

By enabling you to consolidate your WAN into a single network, you can make major savings by eliminating the need for the hardware involved in multiple networks. With fewer systems to purchase and house at additional sites, you can save on the capital cost of servers and related equipment. This has a knock-on effect of reducing software licensing fees and support costs.

Facilities management

Centralising your network also simplifies its management, monitoring and back-up and streamlines the administration of software licensing, generating further cost savings. Before Metro and National Ethernet services became widely available, companies had two main options for their network management. They could either allocate networking staff to manage the main servers on the network at every physical location, or centralise resources and connect them via ATM or Frame Relay %u2013 broadband solution provider of which were expensive.

This also resulted in many companies under-utilising their capital equipment by being forced to duplicate resources across multiple sites, often implementing upgrade programmes before some sites became truly obsolete and failing to optimise the skills and availability of their staff across the entire network.

An Ethernet-based network also gives you flexibility in where you centralise your network management. Rather than recruiting and locating staff in headquarters, for example, you can instead choose to move network management to a regional office, where staff skills are cheaper to acquire and property overheads lower. According to Ovum 1 , 70% of the cost savings from consolidating network resources comes from such staff and accommodation cost reductions.

Reduced staff costs

The overall staff costs of managing a single Ethernet network are lower than with ATM/Frame Relay-based networks, because Ethernet skills are widely available and cheaper to recruit than WAN/router specialists.

2.2 Increased IT efficiency

With Ethernet, the integrated LAN can effectively extend anywhere, yet be managed centrally. This is both cost-effective and efficient.

Simplified management

The WAN can use the same protocol as the LAN, making it far easier to manage the two. Companies that have Wide Area or Metro Area Ethernet solutions can also manage their LAN and WAN with a common set of management tools %u2013 which in turn removes the need to source and recruit specialist skills in Frame Relay or ATM technologies.

Lower maintenance

Centralising the management of the network also simplifies system monitoring and back-up, substantially reducing the level of maintenance needed on the network.

Strategic deployment of IT resources

By reducing maintenance and management issues with an Ethernet-based network, you can reallocate staff that would previously have been required for reactive management and maintenance to IT projects that proactively support business progress.

The optimal network

With no geographical constraints and less drain on budgets, you are free to design the ideal network to exactly match the needs of your business.

2.3 Improved business protection

Disaster Recovery, the process of regaining access to the data, hardware and software necessary to resume critical business operations after a natural or man-made disruption, often implies preparation for a freak catastrophic incident. However, very often the type of events that can affect business continuity are much more mundane or routine occurrences, such as a power cut, or even simple human error.

So it's vital to ensure uninterrupted availability of that information in the event of system downtime "for whatever reason" and to deal swiftly with any issue that affects any part of the network and has the potential to threaten the smooth operation of your business.

Ensuring business continuity

The growing importance of adequate business continuity measures is being driven by companies%u2019 dependence on IT and by the higher expectations of their customers, who demand the kind of 24x7 service that can only be delivered by the most robust technology.

Historically, putting a business continuity or disaster recovery solution in place to protect the business was a complex and expensive task. However, Ethernet now makes it possible to deploy a highly cost-effective solution by enabling business critical data to be backed up remotely over a high speed network between corporate HQs, regional locations and business continuity sites.

For example, over an Ethernet network, it is easy to mirror corporate databases in real time. If a live database should go down, an up-to-date back-up copy is immediately available and easily accessible to any employee over the network, regardless of their physical location.

2.4 Greater productivity & customer service

The benefits of Ethernet-based networks can also enable you to explore new ways to increase staff productivity and levels of customer service to gain a valuable edge over your competitors.

Deliver improved service to customers

Over a secure Ethernet connection, you are able to make information much more immediately accessible to staff, no matter where they are located. They can hold virtual meetings, develop more collaborative working practices and use electronic whiteboards to share and discuss information.

Training can also be delivered in interactive sessions, independent of location, over the network rather than on costly, time-consuming training days, enabling it to be delivered much more frequently.

This all results in streamyx hotspot informed and better trained staff able to provide greater levels of personalised, immediate service to customers.

Deliver new services to customers

Customers increasingly expect to interact with their suppliers using the web or multimedia applications. For example, nowadays, most telephony providers, utilities and banks provide billing and customer service information online. Ethernet's affordable high throughput of data means that it is well-suited to support such services by enabling them to be delivered cost effectively and quickly over a high quality network.

Depending upon the nature of their business, companies can also look to introduce innovative new services such as multimedia and interactive presentations, to enhance how they attract and sell to both customers and prospects.

Deliver new services to employees:

VoIP & video

Many UK enterprises are adopting Voice over IP (VoIP) in a phased manner to take advantage of significant call cost savings, easier systems management and the new applications that can dramatically improve communication, productivity and service levels. However, VoIP makes heavy demands on bandwidth and network resources, and requires low latency, low packet loss and small voice packets to perform properly.

With the ubiquitous high-quality bandwidth capacity delivered by Ethernet, companies can maximise the opportunities presented to them by VoIP capability. Innovative solutions such as video conferencing to aid employee training and minimise travel costs, as just one example, can be deployed with full confidence in the robust performance of such applications.

3 Underlying Ethernet technologies

There are numerous technologies and connection mechanisms that can underpin an Ethernet service. You need to choose a service based on underlying technology that will suit both the IT and commercial needs of your company, not just in the short term, but in the future when you may wish to explore new business opportunities.

3.1 Short haul & Metro Ethernet

Point-to-point Ethernet services are based on supplying a dedicated fibre pair for each connection, which is physically laid through the service provider's local hub site. No routing takes place; data packets go in one end and come out the other, exactly as they went in. The advantage of this is that there is no routing overhead and faster delivery.

Multi-site Ethernet services for the metro (regional) area often use switched Ethernet technology and do not usually touch a core network. This delivers better performance than a service that traverses a provider's core network. However, metro-based services are restricted to the regional area, and generally the benefits of long haul connections will outweigh any loss of throughput over longer distances.

The ideal provider is one with good local presence and an extensive national core network, which can provide a combination of both short and long haul Ethernet services.

3.2 Long haul Ethernet

3.2.1 General

In the case of long haul or National Ethernet, a portion of the service is usually carried over some form of core network. Multi Protocol Label Switching (MPLS) is widely accepted as the best type of core network for supporting both legacy and future applications. This is partly because many service providers plan to offer the highly attractive Virtual Private LAN Services (VPLS) over their MPLS core network.

3.2.2 MPLS

MPLS provides the ability to define and support different classes of service to individual flows of traffic, prioritising bandwidth and enabling you to make the most efficient use of your capacity to ensure carrier class delivery without increased cost.

3.2.3 Virtual Private LAN Services

VPLS enhances a service provider's MPLS core network by providing a connectionless Ethernet service, delivering anyto-any connectivity, and gives far greater flexibility, scalability and cost efficiency when it comes to managing traffic flows. VPLS also allows multiple services to be delivered to customers over single rather than multiple access circuits.

Adoption of VPLS will undoubtedly accelerate technology change, reduce IT costs and allow use of new applications to increase productivity. In addition, as VPLS is protocol independent and operates at Layer 2, there is greater security for customers as the service provider has no view of, or control over, the customer's routing of particular importance to the "high end" corporate Enterprise.

3.2.4 Developing carrier Ethernet solutions

Technologies such as Provider Backbone Transport (PBT) claim to provide Ethernet services which streamyx modem password to match traditional networks delivering Quality of Service (QoS) and protected paths.

4 Choosing your Ethernet service provider

Several UK service providers offer National and Metro (regional) Ethernet services, and any evaluation to differentiate between them should consider:

- coverage of fibre-based local access

- price

- network performance

- flexibility to add future services

- terms and coverage of Service Level Agreements (SLAs)

- security.

4.1 Coverage of fibre-based local access

Ethernet services above 2Mbps tend to be provided using fibre, rather than copper, line plant in the last mile. Therefore, for Ethernet services, you should shortlist operators that have deployed fibre to street cabinets already, thereby reducing the cost of bringing Ethernet services to your business premises.

It's also important to understand service providers' ability to connect into every site in your network, which depends on the number of Points of Presence (PoPs) they have. A service provider with more PoPs is more likely to have a PoP close to all the sites in your network, and therefore is more likely to be able to provide comprehensive Ethernet coverage.

4.2 Price

With most Ethernet services, the dedicated access circuit is generally the highest cost component, while shared resources such as the service provider's core network provide significant economies of scale, and are a small proportion of cost to the service provider. The shorter the access circuit, the more

likely the service provider will be able to provide a low cost circuit. Therefore a large number of PoPs is a strong indicator that the service provider will be able to offer an economical solution.

4.3 Network performance

For all their limitations, ATM and Leased Lines do provide reasonably high levels of performance when measured in terms of latency, packet delivery and jitter. When replacing inter-site networks that use technologies like ATM or Leased Lines, it is important that the new network matches the performance of the old, not least because users do not appreciate cost savings at the expense of network performance. When considering Ethernet services, you should be aware of the following:

Avoid over-provisioning

With packet-based networks like Ethernet, particularly those delivered over a shared core network, it is possible for service providers to contend their network in the same way that Asymmetric Digital Subscriber Line (ADSL) broadband internet access is contended to reduce the service provider's cost per customer. The better providers are those whose networks have been built with enough spare capacity in the core to respond comfortably to peaks in demand throughout the day.

Latency, packet loss and jitter

As latency, packet loss and jitter significantly impact the delivery of Voice and Video over IP, inter-site performance should ideally match LAN performance.

Voice

Voice over IP requires low latency, low jitter and moderate levels of packet loss and a network that can also manage a high volume of small voice packets (typically 40bytes). If your VoIP traffic is going to traverse your network more than once, such as in a 'hub and spoke' network, traffic may be routed into a hub site and back out to a branch (or spoke) site. In this instance, the latency, jitter and packet loss that your traffic experiences will be twice that quoted by your service provider.

Video

'Real time, two-way' Video over IP such as video conferencing applications requires low latency, whereas streaming video or Closed Circuit Television (CCTV) does not place such high requirements on the packet delivery system.

Data

Data back-up and restoration necessitates low packet loss. A good rule of thumb is that the lower the latency and jitter figures cited by a provider, the better their service will tmnet streamyx combo It also pays to consider whether a provider can support 'any-to-any' connectivity between your sites.

Performance of existing applications

If you intend to consolidate your servers into just one or two nationwide locations, then you need to bear in mind that established applications may be designed to operate over a network with LAN levels of performance, where jitter and latency would be very low.

To get a clear indication of a provider's network performance, review their SLAs and be wary of those who do not include target levels for performance. This is often an indication that they over-provision or contend their core networks, which will inevitably jeopardise the performance of your network.

Ethernet Latency

The time taken for traffic to travel from one end user site, across the inter-site network or link, and reach the other side. Some service providers quote "round trip delay," which is simply double the latency figure.

Latency is measured in milliseconds. VoIP and realtime video are both sensitive to high latency.

Jitter

The latency of a link is not constant: a series of measurements collected from one route will show a variety of latency times. Jitter is the amount by which this latency varies, i.e. the difference between the shortest and the longest latency time measured. Jitter is also measured in milliseconds. VoIP is more sensitive to jitter than real-time video (as opposed to streaming video). However, excessive levels of jitter can nevertheless disrupt both voice and video.

Packet loss

Also known as packet delivery, a measure of the percentage of packets that successfully traverse the

inter-site network. Almost all types of packet, frame or cell-based networks lose a small amount of traffic. If applications are using a higher layer protocol like Transmission Control Protocol (TCP) then these lost packets can be retransmitted. However, many applications use User Datagram Protocol (UDP), which does not retransmit lost traffic. VoIP, Video over IP or data backup are examples of applications which use UDP and can therefore be vulnerable to packet loss. Choosing a service provider whose network has a low packet loss is therefore important.

4.4 Flexibility to add future services

An inter-site service that is future-proof will be able to support new applications as they are introduced further down the line. Even if applications such as VoIP and multimedia are not current requirements, it is important for your business to have the flexibility to incorporate these technologies quickly and easily should the need arise in the future. Being able to take advantage of these new technologies without having to reinvest in your inter-site connections is therefore an important requirement when reviewing providers. A future-proof inter-site service also gives you the option of agreeing a long-term contract and benefiting from term discounts, safe in the knowledge that there will be no need for costly upgrades if new applications are needed in the future.

Supporting Virtual Private LAN Services

Not all Ethernet inter-site services are based on state-of-the-art technology such as MPLS, some are even based on ATM. Whilst Ethernet presentation of ATM services brings some of the benefits delivered by true switched Ethernet services, it suffers significant drawbacks.

The fixed size of ATM cells means that small packets (e.g. VoIP packets) have to be carried in two ATM cells with most of the second cell being 'padded' out to make it up to the mandatory ATM cell size. The effect of this padding is that throughput on an access circuit can reduce by up to 35%, with a 100Mbps service only being able to support 65Mbps of traffic.

MPLS-based or true switched Ethernet-based services, by contrast, don't suffer from this limitation so there's no need to investigate the packet sizes of your existing network traffic. MPLS-based core networks make it possible to deliver potentially attractive services such as Virtual Private LAN Service. VPLS permits national end-to-end Ethernet (i.e. Layer 2) services to support any-to-any or peer-to-peer traffic, making network management much easier and enabling new applications to be plugged in as and when required at vastly lower cost than in a multipoint network.

In the Heavy Reading Survey 2 , 68% of Enterprises rated VPLS as an important requirement in the future prosperity of their business. Because of its current and growing future importance, it is worth making sure that the long-haul Ethernet services offered by your chosen service provider don' have any technology barriers that prevent them from being able to support VPLS.

4.5 Terms & coverage of Service Level Agreements

Many SLAs only cover part of the service, and very often exclude the access circuits as they are provided by a local access wholesaler and are therefore outside the control of the overall inter-site service provider. Look for providers that include all elements of the service, including the access circuits.

Additionally, examine the terms applied by a provider to fault resolution. For fault repairs, guarantees are usually measured in hours and / or annual availability, and it is vital to check that the service provider considers that the fault has started when either the customer or the service provider detects the problem.

4.6 Security

Security is an important concern with any network. Fortunately, most of the technologies that underpin intersite Ethernet products are generally considered safe and, where there are risks, they are well understood. None of the inter-site Ethernet products on the market today rely on the internet as the backbone network. However, if any of your sites have an internet connection, adequate inter-site and internet security solutions must be put in place by the service provider. This will typically include firewalls at the gateway to the internet and access restrictions to different parts of the internal network for different users, using such methods as Virtual LANS (VLANs).

5 Conclusion

Ethernet-based connectivity for corporate LAN and WAN offers broad business benefits. A massive growth in spend on Ethernet services by UK companies is being fuelled by their recognition that this mode of transport for IP services gives superior technical performance at a vastly reduced cost than traditional Frame Relay or ATM technologies. By using Ethernet-based connectivity to integrate Wide Area and Local Area Networks into a single, national LAN, you can expect to:

- save costs

Bandwidth, equipment and supporting specialist skills are all far less expensive when compared with Frame Relay, ATM and other alternatives. Consolidation and centralised management also minimises hardware requirements, and reduces capital and software licensing costs

- facilitate network management

With Ethernet, the integrated LAN can effectively extend anywhere, yet be managed centrally. This makes the network easier to maintain and streamyx contract IT resources that could be deployed more strategically to support your business

- protect business continuity

You can take advantage of the greater speed and bandwidth of Ethernet connectivity to deploy robust disaster recovery measures and ensure staff can access business-critical information in the event of a major outage or catastrophe, regardless of their location

- flexibly develop their business and services

Ethernet connectivity underpins applications like VoIP, multimedia and real-time video to enable you to provide value-added services to customers and staff, such as online provision of information, collaborative working and distance learning.

Checklist for sourcing an Ethernet service provider

Identify cable companies with fibre, not copper-based coverage, that have good local presence and an extensive national core network to enable them to provide a combination of both short and long-haul Ethernet services. A large number of PoPs will also enable the provider to offer you the best-priced solution. Seek evidence that the provider does not over-provision capacity, which will degrade the performance of your network, but instead offers end-to-end Ethernet services. Look also for providers that publish and include target levels for network availability within their SLAs. Check the terms on which support services such as fault resolution are delivered, to guarantee the level of service you are paying for. Choose a provider that can provide the requisite security applications and measures to safeguard your network from attack and potentially crippling outages. Look for the flexibility to introduce new applications quickly, easily and cost-effectively onto your network in the future without the need to exit expensive, constraining contracts or undergo costly or disruptive upgrades. 1 Ethernet in the WAN, Cause and Effect, Ovum.

2 2004 Survey of Ethernet Service Providers, Heavy Reading.

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